Who Provides Emergency Services?

Service is provided by SeaTow employed contractors (Operators) working with SEA TOW. SEA TOW has screened its operators to determine that they have the expertise, equipment and licensing necessary to provide the services described. While SEA TOW is not responsible for the acts or omissions of these operators, SEA TOW will assist in resolving any issues that may arise.

Limits of Service

• SEA TOW endeavors to provide continuous service throughout the year, but cannot guarantee that Operators are always available to attend as requested.
• If a user is unable to contact SEA TOW or if the request for assistance is outside of a traditionally SEA TOW serviced area; and require services of marine contractor not affiliated with SEA TOW, the user will be liable to pay for the service and submit a detailed receipt to SEA TOW within 7 days for reimbursement consideration.
• Payment might be declined if the user did not use reasonable efforts to contact SEA TOW or if the Member did not allow sufficient time for SEA TOW to respond. Amounts payable will be based upon standard SEA TOW rates of 750 AED/hr assuming 25Kn response speed and 6Kn towing speed.
• SEA TOW Membership coverage becomes active 48hrs after purchase. All claims that are a result of mechanical or other failure that existed prior to obtaining SEA TOW coverage are not eligible for coverage under the SEA TOW membership program and will be billed an hourly rate for service.
• SEA TOW will not dispatch their operators in severe weather situations in which the safety of their operators will be jeopardized.
• Elective tows from dock to dock or Tow outside of SEA TOW coverage area (See website) are not covered but may be arranged at a reduced rate with sufficient notice.
• Major groundings Hard Aground or Salvages are not covered (defined as taking more that 30 minutes to re-float vessel) are not covered.
• Towing of Members from water to land will be charged at 600AED for initial 5 miles and then 750AED for each additional hour.
• Dock side assistance is not covered if land based assistance is available

Eligibility for Services

• Membership in SEA TOW covers the registered vessel; owner(s) and is extended to immediate family members. A registered member must be on board. SEA TOW covers incidents resulting from breakdown or accident. Vessel must have sufficient and properly skilled and licensed crew onboard.

Cancellation

• SEA TOW does not offer membership fee refunds. SEA TOW will transfer remaining coverage to another vessel or owner at no cost.

Other Conditions

• All services performed are at the Members risk.
• SEA TOW is the operating name of SEA TOW, its Operators, officers, crew, servants, agents and independent contractors. All limitations contained in these Terms and Conditions shall extend to SEA TOW, its Operators, officers, crew, servants, agents and independent contractors, all of whom are referred to collectively as SEA TOW. Terms may be updated from time to time.
• SEA TOW shall not be liable for any loss, damage, expense, or costs for personal injury or property damage including economic loss while carrying out services to its members.
• SEA TOW shall not be liable if for any reason at all it is unable to provide service to a user.
• The user shall indemnify and save harmless SEA TOW for any damages, liability, suits, claims, demands, or expenses.

Emergency Benefits

• Minor adjustments and minor repairs to enable a disabled Members vessel to proceed under its own power.
• Battery boosts to enable a disabled Members vessel to proceed under its own power. For safety reasons, members will not receive battery boosts at home ports or in order to embark on a voyage. On-water jump starts will be performed on scene only if the Captain, in his/her sole discretion, determines that the service can be performed safely.
• Delivery of emergency supplies or fuel, when available to a Member (cost of fuel/supplies paid by member or user).
• Towing to the nearest dock or ramp where marine mechanical services can be made available. Tows will be to nearest dock or boat ramp, tows will be to closest dock or ramp additional will be billed hourly
• Shepherding in fog, radio checks and local information and communication.

Remember – in Dangerous or Life Threatening Situations

• Your first call in a dangerous or life threatening situation should always be to the Coast Guard.
• SEA TOW is set up to respond to marine difficulties of a non-life threatening nature.
• SEA TOW operators are not equipped to deal with every emergency situation that may arise at sea.