Refund & Cancellation Policy

Payment Confirmation

After the completion of transaction, a confirmation notice and invoice will be sent to you via email.

Membership Cancellation

Sea Tow reserves the right to immediately cancel any membership at any time for abuse of privileges and without reimbursement. This includes, without limitation, misrepresentation (including vessel condition or journey), excessive towing, fraud, intoxicated operation, lack of upkeep and care of the vessel, abuse of Sea Tow personnel or any other act in violation of the Marine Laws of United Arab Emirates.

You can cancel your order membership within the defined membership tenure (1 month/1 year).

Individual services (for non-member users) can be canceled before the rescue vessel is dispatched.

Membership Refunds and Transfers

Full refunds will be provided when a membership has been automatically renewed when the refund request is made within 30 days of the effective date of the membership term and no membership services have been rendered in the interim. In all other cases, the cost of a Sea Tow membership is non-refundable, but any remaining term on the membership is transferable by the member upon written notice to SEA TOW.

Refunds will only be processed through the original mode of payment.